ClaimArmy PRIVACY POLICY AND TERMS OF SERVICE
PRIVACY POLICY
Introduction
ClaimArmy ("ClaimArmy," "we," "our," or"us") is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy outlines how ClaimArmy collects, uses, protects, and discloses information gathered from users, including patients, advocates, customers, and website visitors (collectively, "Users").
Information We Collect
Personal Information:
- Contact details: name, email address, phone number, and postal address.
- Professional details for advocates: credentials, certifications, licenses, professional experience.
- Payment information: billing details, credit card or payment information (securely processed by third-party payment gateways, not stored by ClaimArmy).
- Any other personal information you voluntarily provide.
Other Information:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.
- However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Use of Your Information
ClaimArmy uses collected information to:
- Facilitate the delivery of our services.
- Match customers with qualified advocates.
- Process payments and manage customer accounts.
- Communicate effectively with Users.
- Improve our services and website user experience.
- Ensure compliance with legal and regulatory requirements.
- Facilitate analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms.
Disclosure of Information
ClaimArmy does not disclose Protected Health Information (PHI) or permit the exchange of PHI through our services.Users, including advocates, must strictly comply with this prohibition.
Information may be disclosed under the following conditions:
- To vetted advocates for the sole purpose of providing the requested services.
- To third-party vendors necessary for the operational support of our business (e.g., payment processors, cloud providers), bound by confidentiality obligations.
- When required by law, court orders, or regulatory authorities.
- To protect ClaimArmy’s rights, safety, and property.
HIPAA and PHI Compliance
Advocates represent and warrant that:
- They are knowledgeable about and fully comply with all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
- They utilize best practices and maintain comprehensive policies to secure PHI and personal data.
- They immediately notify ClaimArmy of any suspected or actual unauthorized access or breach involving PHI.
ClaimArmy explicitly forbids any use of our platform or services for exchanging, sharing, storing, or transmitting PHI. Any violation of this policy will result in immediate termination of access and may invoke legal action.
Security Measures
ClaimArmy employs industry-standard administrative, technical, and physical safeguards to protect the information collected from unauthorized access, use, disclosure, alteration, or destruction.
Data Retention
ClaimArmy retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
User Rights
Users have the right to:
- Access, correct, or delete their personal information.
- Withdraw consent for data use.
- Opt-out of marketing communications.
Cookies and Tracking
ClaimArmy utilizes cookies and similar technologies to enhance user experience, analyze website performance, and improve our services. Users may control cookie settings through their browser preferences.
Changes to This Privacy Policy
ClaimArmy reserves the right to modify this Privacy Policy at any time. Changes will be effective upon posting on our website, and Users will be notified through appropriate communication channels.
TERMS OF SERVICE
Introduction
By using ClaimArmy’s services,including accessing our website or engaging as an advocate or customer, you("User") agree to these Terms of Service ("Terms"). Please read these Terms carefully.
Eligibility and Registration
- Users must provide accurate, current, and complete registration information.
- Advocates must maintain appropriate credentials, licenses, and insurance.
User Conduct and Responsibilities
Users agree not to:
- Share, upload, or transmit PHI via ClaimArmy services.
- Engage in unlawful, harmful, or fraudulent activities.
- Violate any applicable local, state, or federal laws.
Advocate Obligations
Advocates represent and warrant:
- Compliance with HIPAA and all other applicable laws regarding PHI and data privacy.
- Implementation of best practices to secure and protect customer information.
- Immediate reporting of any data breaches or compliance issues.
Payments and Fees
Users agree to pay applicable fees clearly disclosed prior to service initiation. All payments are securely processed through third-party gateways.
Intellectual Property
ClaimArmy retains exclusive ownership of all intellectual property related to its services and platform. Users may not reproduce, distribute, modify, or create derivative works without express written permission. Upon launch of ClaimArmy’s secure data vault, Advocate agrees to transmit ongoing and historical case files via ClaimArmy’s designated HIPAA-compliant system within 10 business days as a condition of continued marketplace access.
Limitation of Liability
ClaimArmy is not liable for indirect,incidental, consequential, punitive, or special damages arising from the use of our services. Liability for any claims shall be limited to the amount paid for services.
Indemnification
Users agree to indemnify and hold harmless ClaimArmy, its officers, employees, contractors, and affiliates from any claims, losses, or damages resulting from User actions or breach of these Terms.
Termination
ClaimArmy may terminate access to services immediately upon violation of these Terms. Users may terminate their use of services by providing written notice to ClaimArmy.
Governing Law and Dispute Resolution
These Terms are governed by and construed according to the laws of the State of Delaware, USA. Users consent to the exclusive jurisdiction of Delaware courts for dispute resolution.
General Provisions
- These Terms constitute the entire agreement between ClaimArmy and Users.
- No waiver of Terms shall be valid unless written and signed.
- If any provision is deemed invalid, remaining provisions remain enforceable.
Contact Information
For questions, concerns, or requests regarding our Privacy Policy or Terms of Service, please contact us at:
Email: help@claimarmy.com
Address: c/o Unify AI Corporation, 525 Third St. Suite 200, Lake Oswego, OR 97034
Acceptance of Terms
By accessing ClaimArmy services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined herein.
